โš™๏ธ Operations Plan

Lean daily execution, automated workflows, and robust contingency planning for a peptide reselling business targeting SI, HR & EU markets

Private planning document ยท Last updated: May 2026 ยท Order Flow ยท Daily Ops ยท Launch ยท Month 1 ยท Contingency ยท Automation

๐Ÿ”„ Order Flow โ€” From Placement to Delivery

End-to-end order processing: payment โ†’ COA email โ†’ fulfillment โ†’ shipping โ†’ delivery โ†’ follow-up โ†’ review request
Automated step Human touchpoint Customer interaction

๐Ÿ’ณ Payment & COA Email

Payment confirmed (PayDiverse, NOWPayments, or SEPA) โ†’ system auto-triggers confirmation email with unique Certificate of Analysis link. Customers get lab-verified purity proof before their order ships.

๐Ÿ“ฆ Fulfillment Kit

Vial + silica gel desiccant โ†’ branded inner box with custom foam insert โ†’ laminated info card (handling instructions, QR codes to COA & disclaimer) โ†’ tamper-evident seal โ†’ discreet unbranded outer envelope.

๐Ÿšš Shipping & Tracking

GLS/DPD (Slovenia) or DHL (EU). API-integrated label printing, batch processing. Tracking number auto-emailed. Local shipping log maintained for quick customer reference.

๐Ÿ“ฌ Post-Delivery Sequence

Delivery confirmation (auto) โ†’ 3-day check-in ("How's your research going?" from Marko, catches early issues) โ†’ 14-day review request (Trustpilot/store, no incentivization). Entire flow on autopilot except packing/shipping.

๐Ÿ“‹ Daily Operations

Lean overhead by design. Every task has a time budget; actuals are tracked against estimates to catch bottlenecks early.

๐ŸŒ… Morning Order Check (5 min)

Scan WooCommerce + payment gateways for new orders, pending payments, flagged reviews (age verification, address mismatches, high-value). Quick standing review โ€” approve or hold.

๐Ÿ“ฆ Packing & Shipping (15โ€“30 min)

Afternoon block (2โ€“4 PM). Batch process: print all labels โ†’ pick all items โ†’ pack each order in sequence. Minimizes context switching. Orders sorted by carrier for efficient drop-off.

๐Ÿ’ณ Payment Settlement Check (2 min)

Verify overnight settlements, chargebacks, crypto confirmations. Investigate stuck transactions via blockchain explorer. Flag unusual items in operations tracker.

๐Ÿ“ฑ Social Media (20 min, 3x/week)

Educational content: research summaries, handling tips, storage guides. Scheduled via management tool. Focus on engagement โ€” replies, DMs, community discussion monitoring.

๐Ÿ“ง Support Email (as-needed)

Response template library by category. Personalized before sending. Escalate legal/fraud/quality to Marko. Target: <4h business days, <24h weekends.

๐Ÿ“Š Weekly Inventory (Monday, 30 min)

Track consumables (vials, boxes, desiccant, labels) via spreadsheet + WooCommerce. Reorder at 2-week safety stock. Peptide batches ordered monthly. Janoshik sample sent with every new batch.

๐Ÿ”ฌ Janoshik Testing (per batch)

10โ€“20mg sample โ†’ microcentrifuge tube โ†’ Janoshik lab. 7โ€“14 day turnaround for HPLC/MS. Results auto-published to COA system. Failures (purity <98%) trigger quarantine + manufacturer contact.

โœ๏ธ SEO & Content (1h/week, Wed/Thu)

Blog posts, keyword research, on-page optimization, backlink outreach. Focus on long-tail informational keywords. Quarterly review of content library.

๐Ÿ“… Weekly Schedule at a Glance

Time Monday Tuesday Wednesday Thursday Friday
๐ŸŒ… Morning (5 min) Order check Order check Order check Order check Order check
๐Ÿ“Š Inventory Weekly stock review โ€” โ€” โ€” โ€”
๐Ÿ“ฆ Afternoon (2โ€“4 PM) Pack & ship Pack & ship Pack & ship Pack & ship Pack & ship
๐Ÿ’ณ Settlement check โœ“ โœ“ โœ“ โœ“ โœ“
๐Ÿ“ฑ Social media 20 min โ€” 20 min โ€” 20 min
โœ๏ธ SEO & Content โ€” โ€” 1h โ€” โ€”
๐Ÿ“ง Support (as needed) Ongoing Ongoing Ongoing Ongoing Ongoing

โœ… Detailed Launch Checklist

Every item must be completed and verified before the store processes its first real order. Tracked in the operations tracker with status per phase.

Phase Item Status
โš–๏ธ Legal & Financial Register sole proprietorship (s.p.) โ€” eDavki + AJPES Pending
Open business bank account (N26 / Revolut Business) Pending
Register for OSS VAT via eDavki Pending
Register domain (WHOIS privacy protected) Pending
๐Ÿช Store Setup Install WordPress + WooCommerce (SiteGround/Kinsta) Pending
Choose conversion-optimized theme (COA badges, mobile-responsive) Pending
Install essential plugins (Subscriptions, CSV import, email, cookie consent, security) Pending
Add initial 5 products (BPC-157, TB-500, semax, selank, MOTS-C/AOD-9604) Pending
Full product pages: IUPAC name, CAS#, MW, purity, storage, COA link Pending
๐Ÿ’ณ Payment Processing Configure PayDiverse (card) + NOWPayments (crypto โ€” BTC, ETH, USDT, XMR) Pending
End-to-end test: sandbox order โ†’ payment โ†’ email โ†’ COA link โ†’ status update Pending
๐Ÿ“„ Legal Pages Publish ToS, Privacy Policy, Disclaimer (EN + SI) โ€” research-use-only, age 18+ Pending
Build /verify-coa page (batch number or QR code โ†’ Janoshik report) Pending
๐Ÿ“Š Analytics Install GA4 (funnel analysis + remarketing) + Plausible/Matomo (privacy-first) Pending
Goal tracking: add-to-cart โ†’ checkout โ†’ purchase; conversion funnels Pending
โœ๏ธ Content Publish 3 blog posts: "How to Read a Peptide COA", "Storage & Handling", "Beginner's Guide" Pending
๐Ÿ“ฆ Physical Inventory Place first manufacturer order (5 peptides, 10โ€“21 day lead time) Pending
Order consumables: vials (500-1k each size), desiccant (1k), boxes (branded inside), info cards (500) Pending
๐Ÿงช Pre-Launch Testing Full checkout E2E test: real card โ†’ PayDiverse โ†’ COA email โ†’ abandoned cart sequence Pending
Test-ship a package to yourself โ€” verify transit, presentation, no breakage Pending
๐Ÿ“ฑ Social Media Create accounts: Twitter/X, Reddit, Telegram โ€” profile bios with research-only positioning Pending
Pre-write & schedule first 2 weeks of content Pending
๐Ÿš€ Go-Live Checks Remove maintenance mode / Coming Soon page Pending
SSL certificate verified Pending
WooCommerce health check passed Pending
Final test order + analytics verification Pending

๐ŸŽฏ Month 1 Targets

Proving the model works: validating demand, building trust signals, gaining early organic traction. These measurable targets define what "successful launch" looks like.

20
Orders in 30 Days
โ‰ˆ โ‚ฌ1,600 revenue @ โ‚ฌ80 AOV
~1 order every 36 hours
Validates conversion, payments, shipping
Primary KPI
5
Positive Reviews
25% review rate on 20 orders
Critical social proof in trust-driven niche
14-day review request sequence
Trust Signal
Top 5
"kupi peptide Slovenija"
High-intent SI keyword
On-page SEO + Google Business Profile
Low competition, achievable in 30 days
SEO Target
500
Unique Monthly Visitors
~15โ€“20 visitors/day
Organic search + social + community
โ‚ฌ100โ€“200 ad budget if behind at 2 weeks
Traffic
100%
COAs Published
Every batch โ†’ Janoshik report linked
Non-negotiable operational linchpin
Foundation of trust proposition
Must-Have

โš ๏ธ Contingency Plans

In a high-risk industry like research peptides, disruption is not a matter of if but when. Three failure modes with clear triggers, immediate responses, and adaptation plans.

๐Ÿ’ณ Payment Processor Drops

Trigger: PayDiverse termination notice or account freeze.
Immediate: Toggle NOWPayments (crypto) as default checkout โ†’ enable SEPA bank transfers โ†’ activate backup high-risk processor (Durango Merchant Services or similar).
Prevention: Maintain active relationships with 3+ high-risk processors from launch. Keep physical credit card terminal as last resort. No single processor failure should take the store offline more than a few hours.

โš–๏ธ Regulatory Enforcement (JAZMP / HALMED)

Trigger: Warning letter, fine, or takedown notice from Slovenian or Croatian medicines agency.
Immediate: Tighten disclaimers to Slovenia-only scope โ†’ file formal compliance response via legal counsel โ€” COAs, age verification, research-use-only disclaimers as proof of proactive compliance.
Opportunity: Competitors without COAs or legal review fold immediately. We emerge as the only verified, compliant operator. Crisis comms plan kept ready.

๐ŸŒ China Supply Chain Breakage

Trigger: Geopolitical tensions, customs seizures, shipping disruptions, or trade sanctions.
Immediate: Activate EU supplier contingency โ€” CASLO (Denmark), JPT Peptide Technologies (Berlin), Bachem (Switzerland). 2โ€“5 day DHL express vs 10โ€“21 days from China.
Trade-off: 3โ€“5ร— cost increase. Maintain 2โ€“3 months safety stock to negotiate contracts and update pricing. Communicate transparently โ€” quality over price audience stays.

๐Ÿค– Automation Systems

The business is designed for maximum automation from day one. Every repetitive, rule-based task is automated so human attention focuses on exceptions, strategy, and customer relationships.

๐Ÿท๏ธ

Price Monitoring

Signal-collector scrapes competitor sites daily. Morning report shows price changes sorted by magnitude. When a competitor drops >10% below our price, an alert fires with a recommendation (maintain/COA advantage, match, or undercut). Marko approves/rejects in under 60 seconds.

Data Pipeline
๐Ÿ”ฌ

COA Auto-Publishing

The crown jewel. Janoshik result arrives via API webhook โ†’ system detects within minutes โ†’ extracts purity %, mass spec, appearance โ†’ creates /coa/{batch-number} page โ†’ updates product listing with new purity + batch number. First batch for new product โ†’ auto-publishes from draft. Failures (purity <98%) โ†’ red flag in dashboard + push notification to Marko.

Core System
๐Ÿ“

Content Generation (LLM-Powered)

Monitors PubMed RSS + arXiv for papers mentioning our peptides. LLM pipeline extracts abstract, identifies key findings, drafts a blog post in brand voice. Marko reviews, edits, and approves in 10โ€“15 min (down from 1โ€“2 hours). Published with relevant product links or newsletter CTA.

LLM Pipeline
๐Ÿ‘๏ธ

Competitor Monitoring

Tracks new listings, pricing, policy changes, and customer sentiment across competitor stores, Reddit, Longecity, Trustpilot. Alerts categorized: informational (new product), notable (price drop >15%), critical (competitor shut down by regulator โ†’ market gap). Single-line summaries in daily dashboard.

Alert System
๐Ÿ“œ

Regulatory Alerts

Monitors Slovenian (Uradni List) and EU Official Journal for research chemical regulation changes. RSS feeds + change detection. Auto-generates compliance impact assessment: what changed, which operations affected, estimated effort, urgency. Draft action plan included. Marko reviews & executes.

Alert System
๐Ÿ“Š

Central Operations Dashboard

Unified view: orders pending fulfillment, payments flagged, inventory alerts, price change recommendations, competitor activity by severity, regulatory items. Every item is a hyperlink to the detailed view. Complete operational picture in under 60 seconds during the morning order check.

Daily Review